FAQs

 

Frequently asked questions

FREQUENTLY ASKED QUESTIONS (FAQs)

As a novel and unique activity we appreciate there are a lot of questions to be asked!

See the answers to our most commonly asked questions.

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At 1st Base, you can play multiple interactive games in one visit, including baseball, ping-pong, basketball, foosball and shuffleboard.

The experience is designed around friendly competition, so everyone in your group can take part and stay involved throughout.

You can book directly through our website or contact us if you’d like help organising a group event.

We’re happy to help tailor the experience to suit your group.

Yes, we recommend booking in advance to secure your preferred time, especially during evenings, weekends and school holidays.

Walk-ins are sometimes possible, but sessions can fill up quickly.

If in doubt or trying to make a last minute booking, best to click the floating contact us icon in the bottom right and give us a call or ping us a DM or Whatsapp.

Yes - groups with children pay approximately 30% less than adult groups.

Concession pricing is applied automatically at checkout by ensuring you have selected the "with under 18s" option after selecting the regular 1 or 2 hour session booking.

There is no separate adult and child pricing for family groups - everybody receives the same concession discount when in a mixed group including children.

Our pricing varies based on several factors - booking type (usually 1 or 2 hours of baseball simulator time), number of participants, peak versus off-peak, and whether or not there are children in your party.

Our pricing is always dynamic, meaning the price per person becomes cheaper as more participants are added.

Pricing for adult groups for 1 hour is typically in the £12-19 range off-peak, or £17-24pp on peak.

Pricing for parent/child groups for 1 hour is typically in the £7-12pp range off-peak, or £12-17pp on peak.

Pricing is slightly higher for 2 hour bookings.

Parent/child bookings should select the "with under 18s" picklist selection during checkout, after selecting the 1 or 2 hour package. Concession pricing is applied to the entire group.

Please visit our booking page in order to calculate your price based on these factors.

Our regular bookings are for exclusive use of the main attraction, the baseball simulator.

Foosball (table football) is always free!

There is a small fee to utilise the other games (basketball, shuffleboard, ping-pong), and they can be booked in 3 ways:

  1. Bolted onto a regular baseball booking - simply proceed to checkout with a 1 or 2 hour standard booking and bolt on all other games for just £7pp for up to 2 hours
  2. As a standalone booking - if the batting cage is fully booked or you'd simply rather enjoy the other games, you can checkout the "all other games" package when booking
  3. In venue - simply ask at the bar when you're in venue

We recommend ages 8 and up, depending on confidence and coordination.

Teenagers and adults enjoy it just as much, so it works well for family groups with a mix of ages.

Children younger than 8 are still welcome to attend, but must bat off a tee, or enjoy the other games.

Yes, 1st Base is suitable for kids, teenagers and adults, making it ideal for families and mixed-age groups.

The games are easy to learn, and everyone can take part regardless of ability.

The youngest age to have balls pitched at you is 8, although children younger than 8 can still attend and bat off a tee, or enjoy the other games.

Our standard rule is that a child must be 8 years old in order to have balls pitched at them in the baseball simulator.

However, we can make exceptions if your child is, for example, an adept batter from experience playing baseball, softball, or cricket.

Please ensure you are comfortable with your child's skill and co-ordination as balls are pitched at between 25-30mph.

Most sessions last 1 or 2 hours, which gives enough time to enjoy the activity without feeling rushed.

Parties can run as long as you like, with self-serve packages available for 1-4 hours.

Yes - no experience is needed to enjoy 1st Base.

Most people who visit us have never played baseball before, and our setup is designed so you can pick it up quickly and have fun straight away.

Yes, families can play together and take turns across all activities.

The experience is designed so everyone can get involved, making it a shared activity rather than something just for kids or adults.

We’re based in central Southampton on East Street, just a short walk from the Bargate and other major nightlife spots. That makes us the perfect starting point before heading out later.

If coming via Southampton Central Train Station, we're about a 20 minute walk, or 5 minute cab.

Yes, 1st Base is a fully indoor activity, making it a great option for rainy days, winter plans or when you want something active to do indoors in Southampton.

Everything takes place inside the venue, so the weather never affects your plans.

We cater for small groups as well as large bookings, from just a couple of people up to groups of 40+ guests.

There must be a minimum of 2 participants in order to book the baseball simulator.

Larger groups can book packages or arrange private hire depending on availability.

Yes, we offer packages that combine activities, food and drinks into one organised experience.

These include all games plus drinks deals, food options and extras like our unlimited jukebox.

Please check out our party booking details.

Yes, we have a fully stocked bar and serve food including pizzas, hot dogs and snacks.

You can eat and drink throughout your session, which adds to the social experience.

We have vegan, vegetarian and gluten-free pizza options available.

You cannot bring your own food or drinks from outside.

We’re located in Southampton city centre on East Street, just a short walk from the Bargate and the main nightlife areas.

We’re easy to reach whether you’re arriving by train, taxi or on foot.

We highly encourage groups not to arrive earlier than 15 minutes prior to the start of your session.

You are however most welcome to stay after your session has ended to enjoy everything else the venue has to offer.

We may need to ask guests to leave after their session if it backs onto a private event.

We are directly opposite the Eastgate Street Multi-Storey Car Park.

You can also sometimes find roadside parking right outside the venue.

No, we don’t allow personal bats or equipment to be used in the batting cage.

We provide all the equipment needed to ensure a safe and consistent experience for everyone.

Our pitching machine pitches approximately every 10 seconds. We recommend batters switch approximately every 10 balls - but it's entirely up to the preference of you and your group.

It's entirely possible that an eager participant can face over 100 balls - but no pressure, step in and out of the cage however frequently you like.

No, the batting cage is designed to be fun and accessible for all skill levels.

The pitching machine delivers the ball consistently, and the focus is on having fun and competing with your group rather than being technically perfect.

Yes, drinking is completely optional.

We have a range of soft drinks and non-alcoholic options available, and the activities are the main focus of the experience.

For standard bookings, payment is usually taken at the time of booking.

For larger or bespoke events, we may offer deposit options with the remaining balance paid closer to the event.

We have a long and proud history of welcoming SEND groups, often including children with autism and/or ADHD.

1st Base can however be a lively environment, particularly during busy periods.

If you or someone in your group has specific requirements, we recommend contacting us in advance so we can help you choose the most suitable time to visit.

Our venue has large front doors which are wheelchair accessible - however, sadly, we do not have an accessible bathroom. All bathrooms are situated up a flight of stairs.

This is owing to the age of the building and its layout. We are sincerely sorry if this prevents your ability to visit.

Yes, code MIL10 can be applied before checking out on "all over 18s" packages.

The discount code cannot be applied to "with under 18s" family groups, as concession pricing is already 30% lower than list price.

Yes, code BLUEL10 can be applied before checking out on the "all over 18s" package.

The discount code cannot be applied to "with under 18s" family groups, as concession pricing is already 30% lower than list price.

Yes, code STUDENT15 can be applied before checking out on the "all over 18s" package.

The discount code cannot be applied to "with under 18s" family groups, as concession pricing is already 30% lower than list price.

Students must present a valid and in-date NUS card in venue.

1st Base is a popular choice for familiy days out, stag dos, hen parties, birthdays, corporate events, team building, date nights and group outings.

If you’re looking for something social, competitive and different, it works for almost any occasion.

Our cancellation rules are super generous!

You can cancel for a full refund or reschedule right up to 24 hours prior to your booking - no quibbles.

Corporate bookings and parties will forfeit any deposit paid, or the entire fee if cancelling within 7 days of the event.

 

If you arrive late, we will do our best to accommodate you by allowing a session overrun, but it may not be possible if there are other sessions running flush to your end time.

If you’re pregnant or have a medical condition, we highly advise you do NOT participate.

If you’re unsure, we recommend getting in touch with us in advance so we can advise.

We are a cashless venue, so we only accept card payments for online bookings, and in-venue purchases.

We accept AMEX.

We are a dog-friendly venue - but only if the dog is calm and well natured, and can handle being in a noisy venue.

The dog must be clean and potty trained!

We even have dog biscuits at the bar!